Satisfaction Guarantee

Satisfaction Guarantee

Satisfaction Guarantee

We’re confident that you’ll be delighted with your Genexa purchase.

Genexa 100% Satisfaction Guarantee

If you are not completely satisfied with your purchase, for any reason, let us know. We will promptly replace the item or give you a full refund of its purchase price. It’s that simple!

How to Request a Refund 

  • Contact us via our contact page.
  • Write the reason for your refund request in the form.
  • Be sure to include your telephone number incase we have additional questions.

Your credit card will be fully refunded for the price of the item and applicable taxes. Please note: shipping and handling charges are not refundable unless a result of an error by Genexa.


Our returns center cannot process exchanges. If you have found another item on our site that you would prefer over the one originally ordered, please place a return request for the original item and place a separate order for the new item. We will notify you via e-mail when the return has been processed.


If you have questions about your return, please contact us. Be sure to include the information in your packing slip in your correspondence.